At the Gonzales campus, we have an iPad  Lab available for you to use with your students. Each lab contains 30 iPad devices. Below is the procedures and policies for usage of the iPad Labs.

• The cart, iPad/cases/Apple Pencil, and chargers cannot leave the campus unless RPCC IT or CTEC removes them

• Reservations are for the entire iPad Lab and not individual iPad devices

• Reservations cannot be set for "all day"

  • Only reserve the labs for when you are going to be actively using the lab plus transit time to and from classroom space.

• The iPad Lab cannot be removed from the arranged pickup area prior to the reservation time and should be returned to the same area by the time your reservation has ended

  • e.g., if you reserve a lab from 10:00 am - 12:00 pm, you cannot pickup the lab before 10:00 am and the lab must be returned by 12:00 pm.

• Do not reserve a lab unless you have a planned usage

  • i.e., do not reserve the lab for every Tuesday in a semester because you might use it

• Reservations must be made  a minimum of two school days in advance and no longer than  a maximum of 2 weeks out

• Cart must returned with all iPad devices/cases/Apple Pencil (including  each plugged into the cart for charging)

• If you run in to issues, contact CTEC

• There may be a time when  RPCC has to cancel a reservation if a cart needs maintenance

• The cart, iPad/cases/Apple Pencil, and chargers cannot leave the campus unless RPCC IT or CTEC removes them

• Reservations are for the entire iPad Lab and not individual iPad devices

• Reservations cannot be set for "all day"

  • Only reserve the labs for when you are going to be actively using the lab plus transit time to and from classroom space.

• The iPad Lab cannot be removed from the arranged pickup area prior to the reservation time and should be returned to the same area by the time your reservation has ended

  • e.g., if you reserve a lab from 10:00 am - 12:00 pm, you cannot pickup the lab before 10:00 am and the lab must be returned by 12:00 pm.

• Do not reserve a lab unless you have a planned usage

  • i.e., do not reserve the lab for every Tuesday in a semester because you might use it

• Reservations must be made  a minimum of two school days in advance and no longer than  a maximum of 2 weeks out

• Cart must returned with all iPad devices/cases/Apple Pencil (including  each plugged into the cart for charging)

• If you run in to issues, contact CTEC

• There may be a time when  RPCC has to cancel a reservation if a cart needs maintenance

At all four campuses, we have a Mobile Computer Lab available to turn any classroom into a computer lab. Each lab contains 30 laptops. Below is the procedures and policies for usage of the Mobile Computer Labs.

• The cart, laptops, and chargers cannot leave the campus it has been assigned unless RPCC IT or CTEC removes them

• Reservations are for the entire Mobile Computer Lab and not individual laptops

• Reservations cannot be set for "all day"

  • Only reserve the labs for when you are going to be actively using the lab plus transit time to and from classroom space.

• The Mobile Computer Lab cannot be removed from the designated area prior to the reservation time and should be returned to the designated area by the time your reservation has ended

  • e.g., if you reserve a lab from 10:00 am - 12:00 pm, you cannot remove the lab from the designated area before 10:00 am and the lab must be plugged in and charging in the designated area by 12:00 pm

• Do not reserve a lab unless you have a planned usage

  • i.e., do not reserve the lab for every Tuesday in a semester because you might use it

• Reservations must be made  a minimum of two school days in advance and no longer than  a maximum of 2 weeks out

• Cart must returned with all laptops (including  each plugged into the cart for charging),  locked with CTEC provided lock, and cart placed o charging when not reserved

• If you run in to issues, contact CTEC. Include the following information: campus, issue you are experiencing, and if the issue is with a specific laptop, send the number located on the bottom of the laptop

• There may be a time when  RPCC has to cancel a reservation if a cart needs maintenance

• Do NOT eat or drink near the laptops!

STEP 1: Reserve a computer lab by adding one of the labs emails below as a "Required Attendee" in a calendar invite from your school Microsoft account.

• • Mobile Computer Lab- Gonzales (mobilecomputerlab-gonzales@rpcc.edu)

  • Mobile Computer Lab- Reserve A (mobilecomputerlab-reservea@rpcc.edu)

  • Mobile Computer Lab- Reserve C (mobilecomputerlab-reservec@rpcc.edu)

  • Mobile Computer Lab- St. Charles (mobilecomputerlab-stcharles@rpcc.edu)

  • Mobile Computer Lab-  Westside (mobilecomputerlab-westside@rpcc.edu)

If the time selected is not available, use the  Scheduling Assistant in Microsoft or the calendar by  adding the calendar in Outlook Calendar to find availability.

STEP 2:  Email  CTEC to receive code for the Mobile Computer lock minimum two school days prior to reservation. Be sure to  include the campus.

STEP 3:  Pick up cart at designated location

• • Mobile Computer Lab- Gonzales  (Dean Suite Office reception, 2nd floor front building)

  • Mobile Computer Lab- Reserve A (A100 closet)*

  • Mobile Computer Lab- Reserve C (C100)*

  • Mobile Computer Lab- St. Charles (front office area)

  • Mobile Computer Lab-  Westside  (outside administrative offices)

*If room and/or closet are locked, contact the campus director or facilities personnel to allow acces to the space

STEP 4: Confirm 30 laptops are in the cart. If there are not 30 laptops, send an email to CTEC.

STEP 5: Students will log in using their school email . Their password is the same as their LoLA password.

STEP 6: At the end of each class period, place all laptops back in the cart in proper numerical sequence, plug in chargers, lock the cart, return cart to the designated location, and plug in cart to charge.

• For rooms with Enhanced Audio (speakers in ceiling), volume must only be controlled from the physical buttons on the Promethean Panel

• Do NOT unplug cables from behind the Promethean Panel, any part of the PC, surge protectors , or currently used ethernet ports

• Keep classroom PCs set to Duplicate (Windows key + P)

• Keep Promethean Panel volume less than 50%

• Podiums are for temporary storage, so take your items with you when class is concluded for the day

• In order to support your fellow colleagues, please follow the Classroom Checklist at the conclusion of each class period

• Log in to the Classroom PCs with your username (same as email minus @rpcc.edu) & password (same as email)

• You should be prompted with Multi-Factor Authentication using Duo Mobile

• Audio is controlled from the Promethean Panel and not the Classroom PC. If you adjust the audio controls on the Classroom PC, reset them to the original setting prior to leaving the space

• Default display is "Duplicate". If you change the display settings,  reset them to the original setting prior to leaving the space by pressing Windows+P and selecting "Duplicate"

• Refrain from unplugging cables from the Classroom PC

Powering on the Panel

Physical Buttons on the Panel

Promethean Whiteboard

Connecting a secondary device- Wired

Connecting a secondary device- Wireless

Promethean Panel Training

• The Audio Enhancement mic is plugged into a silver USB to charge when not in use

• Press the PWR/Mute button to power the mic on and off

• Tap the PWR/Mute button to mute

• To make yourself louder in the speakers, tighten the lanyard instead of using the volume buttons on the mic

• To make yourself quieter in the speakers, loosen the lanyard instead of using the volume buttons on the mic

RPCC Canvas Login Page

Canvas Support is provided into four layers: Canvas Login Support, Canvas by Instructure Support, RPCC Canvas Admin Support, & Enrollment Support. It is important to follow the protocols below to get the quickest resolution. 

Canvas Login Support

Use your LoLA credentials to log in to Canvas. If you forget your password, you can recover your password on the LoLA login page.  If you are not able to reset or are not able to get into LoLA, contact LCTCS LoLA support at 1 (844) 465-2827. If you have confirmed your LoLA credentials are correct and still have issues logging in to Canvas, contact RPCC Canvas admin to submit a request on your behalf to solve the issue.

Canvas by Instructure Support

This is your first step if you are having issues with Canvas tools. This is NOT if you forget your password, having issues with student enrollments, or RPCC technology policies. This 24/7 chat (or phone support ) will help you with how to use specific tools in Canvas including course copy, settings, etc. Canvas by Instructure CANNOT assist with a password reset. The link to the chat is provided. Both the chat and phone number can be accessed in Canvas under the help button.

RPCC Canvas Admin Support

If you have questions on Canvas usage at RPCC (including the LMS Mandatory Use policy), need a course reset, or want to request a MASTER shell/Sandbox, reach our to canvas@rpcc.edu. Do NOT send an email directly to an individual for Canvas admin support. If you have a question on how to use specific tools, Canvas is glitching, or other options Canvas has, contact Canvas by Instructure support before reaching out to RPCC Canvas admin support. RPCC Canvas admin CANNOT change your login password. If you have issues logging in and have confirmed your LoLA credentials are correct, RPCC Canvas admin can submit a request to LCTCS on your behalf to solve the issue.

Enrollment Support

If a student is not in a Canvas course, confirm they are in that course in Banner. If they are not in that Banner course and should be, please refer the student to student services. If they are correctly scheduled in Banner, but not in Canvas, reach out to RPCC Canvas admin support with the student's name and ID.

If you are having issues checking your email, first make sure you can access on the web here. If you cannot access, make sure you have internet access (not just WiFi access). If you can access your email on that site, you may have a mail application or hardware issue. In either case, please contact help@rpcc.edu with your name, L number, description of the issue, and if you were able to access your email from the link listed above. Do NOT contact an individual directly. You should receive an email with an acknowledgement shortly after submission. 

If you forget your username or password, you can request assistance on the LoLA login page. If you are not able to reset or are not able to get into LoLA, contact LCTCS LoLA support at 1 (844) 465-2827. 

If you cannot authenticate your school provided  Microsoft Office 365 applications, including Word, Powerpoint, Excel, Teams, etc. or the applications are not functioning properly, please contact help@rpcc.edu with your name, L number, and description of the issue. Do NOT contact an individual directly. You should receive an email with an acknowledgement shortly after submission.

Please contact help@rpcc.edu with your name, L number, and description of the issue. Do NOT contact an individual directly. You should receive an email with an acknowledgement shortly after submission.

If you need assistance with the syllabus tool inside Canvas/Bookstore, please contact ctec@rpcc.edu.