At RPCC, there are various options for hardware technology for instructors to use with their classes. From Promethean Panels to Mobile Computer labs, you  can find all the information you need to utilize hardware in your classroom.

In addition to the resources below, please consult the Classroom Checklist below to make sure you are properly resetting your classroom after each use.

iPad Labs

Important Information for iPad Labs

At the Gonzales campus, we have an iPad  Lab available for you to use with your students. Each lab contains 30 iPad devices. Below is the procedures and policies for usage of the iPad Labs.

Policy

Procedure

Mobile Computer Labs

Important Information for Mobile Computer Labs

At all four campuses, we have a Mobile Computer Lab available to turn any classroom into a computer lab. Each lab contains 30 laptops. Below is the procedures and policies for usage of the Mobile Computer Labs.

Policy

Procedure

STEP 1: Reserve a computer lab by adding one of the labs emails below as a "Required Attendee" in a calendar invite from your school Microsoft account.

If the time selected is not available, use the  Scheduling Assistant in Microsoft or the calendar by  adding the calendar in Outlook Calendar to find availability.


STEP 2:  Email  CTEC to receive code for the Mobile Computer lock minimum two school days prior to reservation. Be sure to  include the campus.


STEP 3:  Pick up cart at designated location

*If room and/or closet are locked, contact the campus director or facilities personnel to allow acces to the space


STEP 4: Confirm 30 laptops are in the cart. If there are not 30 laptops, send an email to CTEC.


STEP 5: Students will log in using their school email . Their password is the same as their LoLA password.


STEP 6: At the end of each class period, place all laptops back in the cart in proper numerical sequence, plug in chargers, lock the cart, return cart to the designated location, and plug in cart to charge.

Classroom Technology

Important Information for Classroom Technology

Classroom PC

Audio Enhancement

Getting Support for Usernames, Passwords, & Multi-Factor Authentication

Canvas Support

Canvas Support is provided into four layers: Canvas Login Support, Canvas by Instructure Support, RPCC Canvas Admin Support, & Enrollment Support. It is important to follow the protocols below to get the quickest resolution. 

Canvas Login Support

Use your LoLA credentials to log in to Canvas. If you forget your password, you can recover your password on the LoLA login page.  If you are not able to reset or are not able to get into LoLA, contact LCTCS LoLA support at 1 (844) 465-2827. If you have confirmed your LoLA credentials are correct and still have issues logging in to Canvas, contact RPCC Canvas admin to submit a request on your behalf to solve the issue.

Canvas by Instructure Support

This is your first step if you are having issues with Canvas tools. This is NOT if you forget your password, having issues with student enrollments, or RPCC technology policies. This 24/7 chat (or phone support ) will help you with how to use specific tools in Canvas including course copy, settings, etc. Canvas by Instructure CANNOT assist with a password reset. The link to the chat is provided. Both the chat and phone number can be accessed in Canvas under the help button.

RPCC Canvas Admin Support

If you have questions on Canvas usage at RPCC (including the LMS Mandatory Use policy), need a course reset, or want to request a MASTER shell/Sandbox, reach our to canvas@rpcc.edu. Do NOT send an email directly to an individual for Canvas admin support. If you have a question on how to use specific tools, Canvas is glitching, or other options Canvas has, contact Canvas by Instructure support before reaching out to RPCC Canvas admin support. RPCC Canvas admin CANNOT change your login password. If you have issues logging in and have confirmed your LoLA credentials are correct, RPCC Canvas admin can submit a request to LCTCS on your behalf to solve the issue.

Enrollment Support

If a student is not in a Canvas course, confirm they are in that course in Banner. If they are not in that Banner course and should be, please refer the student to student services. If they are correctly scheduled in Banner, but not in Canvas, reach out to RPCC Canvas admin support with the student's name and ID.

Email Support

If you are having issues checking your email, first make sure you can access on the web here. If you cannot access, make sure you have internet access (not just WiFi access). If you can access your email on that site, you may have a mail application or hardware issue. In either case, please contact help@rpcc.edu with your name, L number, description of the issue, and if you were able to access your email from the link listed above. Do NOT contact an individual directly. You should receive an email with an acknowledgement shortly after submission. 

LoLA Support

If you forget your username or password, you can request assistance on the LoLA login page. If you are not able to reset or are not able to get into LoLA, contact LCTCS LoLA support at 1 (844) 465-2827. 

Microsoft 365 Account Support

If you cannot authenticate your school provided  Microsoft Office 365 applications, including Word, Powerpoint, Excel, Teams, etc. or the applications are not functioning properly, please contact help@rpcc.edu with your name, L number, and description of the issue. Do NOT contact an individual directly. You should receive an email with an acknowledgement shortly after submission.

Microsoft Authenticator & Duo Mobile

Please contact help@rpcc.edu with your name, L number, and description of the issue. Do NOT contact an individual directly. You should receive an email with an acknowledgement shortly after submission.


Syllabus Tool Support

If you need assistance with the syllabus tool inside Canvas/Bookstore, please contact ctec@rpcc.edu.